UPDATE: Wells Fargo online, mobile banking outage resolved

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A Wells Fargo office is shown, Wednesday, Jan. 13, 2021 in New York. Wells Fargo & Co. says its profit rose 4% to $2.99 billion in the fourth quarter of 2020. The bank, based in San Francisco, said Friday that it had earnings of 64 cents per share, compared with earnings of 60 cents a year earlier. (AP Photo/Mark Lennihan)

WEDNESDAY 3/17/2021 12:36 p.m.

(ABC4) – Wells Fargo says an issue that caused thousands to be unable to access its mobile and online banking Wednesday morning has been resolved.

Shortly before 8 a.m. MT, users began reporting on downdetector.com that they couldn’t access their accounts virtually, this coming as stimulus checks began hitting accounts at Wells Fargo and Chase.

Wednesday morning, Wells Fargo took to Twitter after numerous customers tweeted at them for help, saying, “We apologize to our customers who may be experiencing issues with our online banking this morning due to high volumes. This does not affect stimulus payments with a March 17 effective date which were credited to accounts today. Thanks for your patience.”

Shortly after 12:15 p.m. MT, Ask Wells Fargo, the company’s customer service division, tweeted, “We apologize for the issue we had with our online banking earlier today. Our technical teams have resolved the issue and you should now be able to access online banking again. If you continue to experience issues please let us know.”

Wells Fargo has also released that if you don’t see your stimulus check in your account today, check the IRS’s Get My Payment tool to determine its status.

Wells Fargo responds to widespread online, mobile banking outages as stimulus checks hit

WEDNESDAY 3/17/2021 9:23 a.m.

(ABC4) – Wells Fargo says a “high volume” of customers looking to check their online banking accounts is likely the cause of an outage affecting thousands of users this morning.

According to downdetector.com, Wells Fargo users began reporting problems at around 7 a.m. Wednesday, with over 6,000 reports pouring in at around 7:45 a.m. Most problems are related to online and mobile banking through Wells Fargo.

After President Joe Biden signed the latest stimulus package, the American Rescue Plan, into law last week, Americans began seeing $1,400 stimulus checks hit their accounts.

On Wednesday, checks are set to be deposited in Chase and Wells Fargo accounts via direct deposit.

Wells Fargo took to Twitter Wednesday morning after numerous customers tweeted at them for help, saying, “We apologize to our customers who may be experiencing issues with our online banking this morning due to high volumes. This does not affect stimulus payments with a March 17 effective date which were credited to accounts today. Thanks for your patience.”

Shortly after 8 a.m. MT, Ask Wells Fargo tweeted, “We apologize to our customers who may be experiencing an issue with our online banking. Thanks for your patience while we research this issue. If you are impacted, please check back here for updates.”

Original Story: Wells Fargo online, mobile banking outages reported as stimulus checks to hit accounts

WEDNESDAY 3/17/2021 8:10 a.m.

(ABC4) – As stimulus checks begin hitting bank accounts, Wells Fargo users are experiencing problems accessing their accounts.

According to downdetector.com, Wells Fargo users began reporting outages at around 7 a.m. Wednesday, with over 6,000 reports pouring in at around 7:45 a.m.

Downdetector reports users are having the most problems with online banking and mobile banking through Wells Fargo.

After President Joe Biden signed the latest stimulus package, the American Rescue Plan, into law last week, Americans began seeing $1,400 stimulus checks hit their accounts.

On Wednesday, checks are set to be deposited in Chase and Wells Fargo accounts via direct deposit.

An estimated 85% of Americans are eligible for the payments, with the goal to have million of payments disbursed in the next few weeks.

Twitter users were quick to draw attention to the problems.

Wells Fargo has been replying to some of these tweets, responding to one recommending the user “try deleting the app & reinstall it.”

In some of its other replies, Wells Fargo is encouraging its customers to check the IRS’s Get My Payment tool to determine their payment status.

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