UPDATE: Are Microsoft services still down?

National

FILE PHOTO: The Microsoft sign is shown on top of the Microsoft Theatre in Los Angeles, California, U.S., Oct. 19,2018. REUTERS/Mike Blake/File Photo

TUESDAY 3/16/2021 5:54 a.m.

(ABC4) – Since Monday afternoon, Microsoft users – especially those using Microsoft Teams – have reported issues from problems logging in, messages not sending, or messages not updating.

As of Tuesday morning, Microsoft says most users should be able to access and use its services like Office 365, Teams, Outlook, Microsoft Azure, and Xbox Live.

In a series of tweets starting Monday and extending into the early morning hours of Tuesday, Microsoft 365 Status identified ths issue, saying “a recent change to an authentication system” was to blame. While they initially estimated it would take 15 minutes to fix the issue, they later tweeted that it was “taking longer than expected.”

By 3 p.m. MT Monday, Microsoft said they had “identified the underlying cause of the problem.” A few minutes later, Microsoft said they had begun rolling out mitigation worldwide, with
full remediation” expected within an hour.

Before 4 p.m. MT Monday, Microsoft said the update began working and its services began “showing decreasing error rates. About four hours later, Microsoft said while the majority of services were back up, “a subset of services” were “still experiencing some residual impact and delays in recovery.”

As of 4:34 a.m. MT Tuesday, Microsoft says the majority of services have recovered, “with the exception of Intune and Microsoft Managed Desktop.”

There is no word yet on when these services will be restored completely.

Original Story: Is Microsoft Teams down?

MONDAY 3/15/2021 2:21 p.m.

(ABC4) – If you’re having problems with Microsoft Teams or Microsoft Outlook, you aren’t alone.

According to downdetector.com, users have reported problems with multiple Microsoft platforms, including Microsoft Teams, Office 365, Outlook, Microsoft Azure, and even Xbox Live.

Reports of outages began pouring into Down Detector shortly after 1 p.m. MT.

Microsoft says users may be unable to access multiple Microsoft 365 services.

“Initial reports indicate that primary impact is to Microsoft Teams; however, other services including Exchange Online and Yammer are also impacted,” Microsoft says in an update.

The company says the issue is due to a recent change to an authentication system.

“We’re rolling back the update now to mitigate impact, which we expect will take approximately 15 minutes,” Microsoft says.

In early March, Microsoft Teams users experienced widespread outages. It came as many in Utah, Texas, and other states were pushed to work from home – if they weren’t already – by severe winter weather conditions.

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