SALT LAKE CITY, Utah (ABC4 News) – According to a Bloomberg report, thousands of people employed by Amazon are listening to voice recordings captured on Amazon Echo devices.
“Going to the extreme of monitoring private conversation within the confines of someone’s home is way too intrusive, it’s way too extreme,” said Rob Joseph, a private investigator with Paramount Detective Agency.
“This is probably one of the most intrusive things that any of these companies have done. And this should be a big wake up call for people out there,” added Joseph.
In a statement, a spokesperson for Amazon sent this to ABC4 via email:
“We take the security and privacy of our customers’ personal information seriously. We only annotate an extremely small number of interactions from a random set of customers in order to improve the customer experience. For example, this information helps us train our speech recognition and natural language understanding systems, so Alexa can better understand your requests, and ensure the service works well for everyone. We have strict technical and operational safeguards, and have a zero tolerance policy for the abuse of our system. Employees do not have direct access to information that can identify the person or account as part of this workflow. While all information is treated with high confidentiality and we use multi-factor authentication to restrict access, service encryption, and audits of our control environment to protect it, customers can delete their voice recordings associated with their account at any time.”