Rocky Mountain Power is reminding their customers to give them a call if their power goes out.
“Line crews work hard to minimize power outages. But when outages do occur, the company is urging customers to report them because it helps workers find the source of the problem more quickly,” they said.
Often times customers assume their neighbors will make the call or the company has some mechanism to detect an outage; RMP says that’s usually not the case.
“Our technology lets us know what is happening on our generation and transmission systems as far the neighborhood substation. Beyond that, we don’t have a blinking light for every customer,” Curt Mansfield, Rocky Mountain Power vice president of operations said.
Mansfield says the more people reporting the better the information they will have to make the repairs.
There are several ways to report an outage to RMP. Customers can report at outage at rockymountainpower.net, via the Rocky Mountain Power mobile app, or by phone at 1-877-508-5088.
Safety tips during an outage
Take a look at these safety tips from Ready.gov:
Only use flashlights for emergency lighting, candles can cause fires.
Keep refrigerator and freezer doors closed.
Take steps to remain cool if it is hot outside. In intense heat when the power may be off for a long time, consider going to a movie theater, shopping mall or “cooling shelter” that may be open in your community. If you remain at home, move to the lowest level of your home, since cool air falls. Wear lightweight, light-colored clothing. Drink plenty of water, even if you do not feel thirsty.
Put on layers of warm clothing if it is cold outside. Never burn charcoal for heating or cooking indoors. Never use your oven as a source of heat. If the power may be out for a prolonged period, plan to go to another location (the home of a relative or friend, or a public facility) that has heat to keep warm.
Turn off or disconnect appliances and other equipment in case of a momentary power “surge” that can damage computers and other devices. Consider adding surge protectors.
If you are considering purchasing a generator for your home, consult an electrician or engineer before purchasing and installing.
Only use generators away from your home and NEVER run a generator inside a home or garage, or connect it to your home’s electrical system.