How dirty is your ice?


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Updated: 5/08/2012 7:30 pm | Published: 5/07/2012 5:00 pm
Reported by: Brian Carlson
SALT LAKE CITY (ABC 4 News) - You expect when you go into a restaurant and order a drink that your ice will be clean. In fact you'll be amazed at what ABC 4 found. We found bacteria and fungus at levels that could make you sick.

Some business owners didn’t even know why it was dirty.

You put ice in your drink and you want it to be clean and you expect restaurants to keep it that way.

“It's probably more of a widespread thing than most people know,” said owner of Summit Ice Brian Washnock.

But we found out in our ABC 4 undercover investigation that the ice you're eating can be downright dirty.

We randomly picked several Salt Lake Valley restaurants and one ice company that claims its ice is pure.

We collected a cup of ice from most and a bag of ice from Summit Ice.

We marked and sealed the samples according to procedures given us by the lab and then the testing began.

Five businesses under the microscope: Sages Café, Tsunami Restaurant, Mo’s Place, European Pizza, and Summit Ice.

The president of Summit Ice Brian Washnock agreed to do an interview before we even got results. He showed confidence their ice would turn out clean.

“People assume because were freezing it and it's being put in a freezer that it's going to kill the contaminates or bacteria which is false,” said Washnock.

Summit Ice takes precautions to keep their ice clean. No humans touch the ice. They use stainless steal, and they practice food handling standards when making ice.

Their lab results confirmed their prediction.

Both of their samples for bacteria and fungus came out clean.

But we can't say the same for the other businesses in our investigation.

“The ice machines don't get cleaned as frequently as they should so they can potentially become bacteria traps,” said Washnock.

Sage's Café and Tsunami had traces of bacteria and fungus but the two worst offenders were Mo's Place and European Pizza.

We wanted to find out why, so we took our cameras in and asked the tough questions.

At Mo's Place the owner Rick showed us his ice machine.

“So you got this machine four years ago and you haven't cleaned it since?” said Brian Carlson from ABC 4 News.

“No,” answered Rick.

We showed him the pictures of the bacteria and fungus in his ice, which tested positive for pseudomonas aeruginosa or "water bug."

According to the health department, it can make the average person sick and can potentially cause death to someone with a weakened immune system.

Rick has been serving that to customers.

“I drank it more than anyone so I feel terrible about it,” said Rick.

And because of our investigation, he said he changed his ways.

“I didn't know it was a problem. I do now. It's clean and it will be consistently clean now,” said Rick.

The other worst offender was European Pizza.

“You’re the manager?” asked Brian Carlson. “Yes” said the man behind the counter. “Are you also the owner?” asked Carlson. “Yes,” said the man.

We showed him the photos of his ice samples. There was fungus thriving on his sample of ice.

“This tested for fungus too numerous to count. Do you think that's healthy to be serving to customers?” asked Carlson.

“No, but I don't know what caused that,” said the owner of European Pizza.

He showed us the ice machine but still had no answers about why his ice is dirty.

“You don't have any explanation?” asked Carlson. “No I don't,” answered the owner.

He gave us the same answer over and over again until he kicked us out.

“I am done with you guys,” said the owner.

So how can you avoid dirty ice like we found in our investigation?

“If you see particles and things in the ice I would be a little leery of ingesting that ice,” said Washnock.

Or you might just do what Washnock does.

“I'm the guy who gets a bottled soft drink in a sealed bottle, hopefully cold,” said Washnock.

Better a warm soda then a cold one full of bacteria and fungus.

The health department doesn't test ice for bacteria and fungus.

They told ABC 4 they only do a visual inspection. The requirement to pass is the ice machines must be maintained enough to be clean at sight and touch.

The locations are:

European Pizza Deli
2850 S Redwood Road
West Valley City, UT
Mo's Place
497 W 4800 South
Murray, UT
Tsunami Restaurant
2233 S Highland
Salt Lake City, UT
Sage's Cafe
473 E 300 South
Salt Lake City, UT
Summit Ice
1675 Empire Rd.
Salt Lake City, UT
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The views expressed here do not necessarily represent those of ABC4

FoodCritic - 7/10/2012 3:54 PM
0 Votes
There are numerous solutions to prevent slime in ice machines. The best solution, and one that is not too expensive, is to use a product manufactured by BioZone Scientific International that they call IceZone. This company also makes the Luminice ice machine sanitation system that Manitowoc sells. IceZone is chemical-free, and has been tested by 3rd party independent labs to inhibit growth of slime. If a restaurant cannot find the time to clean their ice machine to prevent slime, they should install an IceZone!

AmericanGirl - 5/9/2012 10:16 PM
0 Votes
Did ABC 4 news even have the right to collect bags of ice from the ice machines and where the owners even aware of their investigation? I have been going to European Pizza Deli for over 4 years and so have my friends and family. We absolutely love the atmosphere we love the food and service most of all we love how the place is cleaned. I know for a fact the owner takes really great care of his restaurant thats his livelihood and he doesnt mess around. I take my child over there and we drinked from the ice machines for over 4 years .....so if it had the possibility of this bacteria making me sick well I am still alive and kicking. This just proves that ABC news couldnt have accessed the franchise kitchen because of their rules. So they went after the little guys... Where is Restaurant Impossible and Robert Irvine to show ABC news which restaurant chains to go after where they had real problems. One example rat/mouse droppings..... I know that my family and friends will still be going here because we are asolutely sure that those tests were tampered with and the ice is totally clean...

Admira - 5/8/2012 8:35 PM
0 Votes
I have been going with my kids to European Pizza since it has opened.... NEVER gotten sick and not dead from bacteria... I hate the fact that the Owners wore not told what was going on before the cameras started. I would advised to maybe to a better research who knows how this research and testing was done. FYI bacteria grown in water as the temparature rises from frozed to room temperature. When I saw this footage I was soooo upset ever since I have been in Utah I have been privleged to everyone around me supporting local business what has happend... I was wondering why non of the big food chain resaurants wore included in this... just maybe because of big corparate Lawyers.

Socks - 5/8/2012 5:44 PM
0 Votes
To Melinda, I don't know what you are talking about in regards to Duchesne Water. I have been through the purifying plant, they are more strict in their filtration than Federal standards require. Camper World is right by Starvation Resevoir, maybe that is where you are getting your fish smell from. I don't live in Duchesne but I visit quite often, and I will actually drink the water right from the tap. In my home, (not in Duchesne) I will only use a water filtration system.

mmelindas - 5/8/2012 5:22 PM
0 Votes
So thrilled to see somebody checking out the ice machines in restaurants and fast food places. I WANT to know which places to AVOID!! Can somebody do a story about why the water in Duchesne, UT, Duchesne County, especially at CamperWorld Lakeside (just out of town) TASTES AND SMELLS LIKE FISH??!! We have noticed that water everywhere in Duchesne is like that!! Thanks for protecting the public!! Do more checks of fast food places. I'd NEVER eat the Golden Corral chocolate fountains ANYWHERE!! I have watched children (not supervised) touch the chocolate, lick their fingers or the food they dipped and dip it back in!!! I've reported it numerous times at every Golden Corral I eat at, because I've witnessed it at ALL OF THEM!!!

ABC4NEWS - 5/8/2012 3:46 PM
0 Votes
The list is now posted above.

shwagg - 5/8/2012 2:05 AM
0 Votes
Why go after the restaurant proprietors like a pit bull? They had no clue about their ice. Just educate them and tell them you'll be checking back later. If you want to start checking for bacteria, check the top of the soda can you're drinking out of.

augusta - 5/7/2012 11:07 PM
0 Votes
yes, I was looking for the list too!!!!

whipsue - 5/7/2012 10:54 PM
0 Votes
Don't go to Golden Corral on Redwood and 90th. Their employees have used their hands to scoop the ice into your drinking glasses, instead of using a metal scoop. Very poor health training there, so beware!

pitapita - 5/7/2012 10:38 PM
0 Votes
Ditto PLEASE post the list
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