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TAKING ACTION: Fence company leaves job unfinished


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Updated: 1/27/2011 10:35 pm | Published: 1/20/2011 10:09 pm
Reported by: Noah Bond
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SARATOGA SPRINGS, Utah (ABC 4 News) - A Utah woman says a fence company swindled her and is now asking ABC 4 to take action.

Midwest Fence and Gates installed posts in Meresa Graham's yard about three months ago, but never finished the job and never gave her a refund.

She signed a contract with Midwest Fence in last October for almost $1,300. The company installed the posts and promised to return in two weeks to finish the job, but it never did.  "I think it's ridiculous. They need to be doing good for their customers," said Graham.

The unfinished job means her dog can't run free.

Taking action for Meresa, ABC 4's Noah Bond knocked on Midwest Fence's door in West Jordan after my calls were not returned.

The business was closed, but he found a note posted on the front door.  It reads, "Midwest Fence is closed.  We regret to inform you that Midwest Fence is no longer able to continue business operations.  If you are currently an existing client of Midwest Fence, you will receive a letter in the mail with a status update and instructions with options available to finish your current project.  We apologize for this unfortunate turn of events for all involved."

"I've seen no letter.  There's been no contact so I don't trust them," said Graham.  She says Midwest Fence owes her about $800. She wants to hire another company to finish the job.

Bond will continue contacting Midwest Fence until it resolves all of Meresa's concerns.  "I just want my money back," she said.

Meresa Graham is filing a complaint with Utah's Consumer Protection Agency.  It's asking for other customers who have problems with Midwest Fence and Gates to file complaints as well.  You can file a complaint by clicking on the link.



UPDATE: January 27, 2011

A Saratoga Springs woman asked ABC 4 to take action after the company she hired to build a fence was a no show. "Midwest Fence and Gates" stopped work three months ago after installing these posts.

We investigated and found the shop closed. After our story aired a company called "Quality Vinyl Fence and Gates" stepped forward.

We put the company in touch with Meresa Graham and today it finished the job.






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mhouston1019 - 4/30/2011 7:37 PM
1 Vote
My Name is Nancy Houston and I have had the same problem with Midwest fence and it still is not resolved. I would like others to call me that have had problems with them. My phone number is 1.801.605.3009

ZionFence LLC - 1/31/2011 4:05 PM
0 Votes
It is unfortunate that you both have had bad experiences with fence contractors. I would like the opportunity to assist you with your fencing projects and help you get them completed. I will donate my time and any resources at my disposal to help get your projects finished once and for all. www.zionfence.com Thomas Powell 801-789-6118 Also, for homeowners looking to hire a contractor for any work... check them out on the Better Business Bureau at bbb.org and visit the Department of Professional Licensing to verify they are licensed and insured at https://secure.utah.gov/llv/search/index.html

jennyminer - 1/23/2011 3:13 PM
1 Vote
My husband and I are in the same boat. Midwest owes us almost $3000 worth of fencing. I hope we see some if not all of that.

prudy - 1/21/2011 7:36 PM
1 Vote
What is it with Fencing Companies. We hired Castle Country Fencing in Price to put a fence around our back yard two years ago. The wind has blown it down three or four times. We were promised that they would put a fence that the wind would not blow down. It is a ranch style fence so I can't figure out how it blows down. Come and check it out the fence going south to north is leaning east. I have begged them numerous times to come and fix it. They have shown up a couple of times and repaired a couple of things. The post caps are cracking and they are having to replace them but we have not seen that happen. I called Mr. Manzanares the first week of December and asked him to please take care of these problems and he promised me he would in two weeks well needless to say he has not shown up and the fence looks like crap. I paid them over 13 grand for this mess. He also said I would have to pay him more to make it so it would stand up!!!! Before you get them to do work for you call me. Deborah Jones
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