I use to be a 911 dispatcher/telecommunicator. I know how difficult it is to extract the important information from the caller, however, why did the dispatcher feel it was his place to interogate the social worker and use that condescending tone with her. We all could here it from the tape publicized. I hate when you call in an indident and the 911 operator/dispatcher/telecommunicator treat you, the caller, like the criminal. Been there done that! Makes you not ever want to call in with helpful information. The social workers call may not have save those little boys lives, but prioritizing the call and less "attitude" from the 911 operator might have help speed things up.

I was in an abusive relationship for 21 years. I have cried over what has happened to this family. I wonder if you go back to before Susan's disappearance if you can find that she talked to her friends, her clergy or professionals about Josh? I did and I was constantly reminded of the "family". If your spouse, boyfriend or partner is abusive you need to get out of the relationship before it becomes tragic. I was told, "I'll burn the house down" with the kids in it while you are at work. I had a horrible day at work several times as my partner threatened to "burn the house down" or "I'll kill myself" to make me feel guilty and to try and "control" the situation. Young women NEED to know that such flags are the sign of an unhealthy relationahip no matter how much you "LOVE" your partner. More should be done to teach about domestic abuse rather than ignore it and think it will go away. I divorced my husband and am in a better relationship now but I regret the relationship my 7 kids saw and how it has effected their lives. I wish I could share my story with others so we can avoid such tragedies. Sandy

If you read the full 911 transcript, the case worker did indicate she smelled gas fumes. But I agree, I think even if the information had gotten across to the dispatcher more quickly, this still would have ended tragically.

dispatcher was tring to get the address, the case worker just took the kids to Josh, she must of had a address to take them to, also case worker did not mention the smell of gas fumes coming from the house, I however don"t think it would of made any diffrents. Josh had it all planned out to take a axe to them first, and end their life before the explosion. maybe the next case like this the judge and case workers will have the parant comes to the office of recovery sevices, or police station, some where other then the home of the parent.