SPECIAL ASSIGNMENT: Fake service dogs and the negative impact


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Updated: 11/15/2011 10:51 am | Published: 11/14/2011 10:14 pm
Reported by: Kylie Conway
SALT LAKE CITY (ABC 4 News) – You can buy them on-line and then take your pet wherever you go. People are actually ordering service dog vests for their pooches and pretending to need them in public places. It’s doggie deception.

Many Americans treat their dogs nearly like children. They buy them glittery collars, dress them in clothes and even push them in strollers! But, a new trend has pet owners disregarding “no pets allowed” signs and finding loop holes to bring their dogs wherever they go.

ABC 4 went undercover to see what kind of reaction Natalie Kauffman and her dog Libby would get with a mail-ordered dog vest. First, Natalie and Libby entered a café, then a Utah book store and finally a busy downtown restaurant during prime lunch hour.

“I thought it was kind of cool. They help a lot of people,” said the bookstore owner Peter Marshall.

In each place Libby and Natalie walked around, ordered food and drink and never got asked a single question. But, this fraud is creating big issues for people like Tim Daynes and Becky Anderson. They both rely on their dogs for independence.

“The simple pleasure of walking from my office to the grocery store and back,” said Anderson who has Retinitis Pigmentosa and is legally blind.

“I could not get into my house without him!” said Tim Daynes. Daynes was paralyzed when he was just 16 years old when he dove in Lake Powell and broke his neck. He is now a C-5 quadriplegic. Both Daynes and Anderson are concerned over what abusing service dog privileges could mean for their future.

“Sad, frustrated,” said Anderson.

“If you get a dog that for some reason would bite someone. As a business owner I don't blame them. I wouldn't want to see that happen,” said Daynes.

Certified service dogs are trained for two years mostly from the time they’re puppies. There is a very low graduation because the standards to become a service dog are so high.

“I can take him in to public and know that he's going to behave himself,” said Daynes.

This is something Daynes is sure about but when a non-certified dog like Libby goes into a business, how they react to stimuli is unpredictable. Anderson’s bad experience was with a flight attendant.

“She was convinced that my guide was going to hurt her,” said Anderson.

The Americans with Disabilities Act makes it very difficult to questions someone over their needs for their service dog. For some, the liability of digging into the specifics isn’t worth the risk. Basically, if you’re prepared to lie there’s a good chance you’ll get away with it.

“Maybe there needs to be a law where the pack has to have some sort of license on it,” said Daynes.

The service pack, regardless of what dog was wearing, passed for Utah standards. But, with some education, awareness and maybe even policy changes Daynes and Anderson hope to keep their future of independence in tact.

Advocates against wrongful vest use say it’s important to remember that it’s against the law to use the vests improperly and you could be prosecuted.
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DIsgusted - 2/5/2013 7:31 PM
0 Votes
I have a friend who uses a fake service dog vest to get her dog on airplanes. She never bothers to crate train the dog, so therefore had no way to get her dog from point A to point B. It was as simple as going online and buying a vest. Now the dog is a regular traveller (I mean at least once a month) on flights between major metropolitan cities. More often than not she gets an upgrade to first class, and if there is no one sitting beside her on the plane she lets the dog sit on the seat. This is not a well trained dog by any means and it barks, cries and often "stinks up" the plane. She claims that the dog is a "seizure alert dog" and that no one can question her about it. She claims that under the disability act no one is allowed to ask her about her (fake) disability, and this includes TSA personnel. I am truly disgusted by this and fear that one day she will take the right for people who actually need service dogs on airplanes. It is a blatant misuse of the law and disrespectful to those with actual disabilities.

concerned - 6/8/2012 7:42 AM
0 Votes
Reading the comments noted, thought might share. Businesses and people with true service dogs face serious issues posed by those purchasing vests on line with no formal training to be a service dog. A true service dog begins training as a puppy, taught to handle any public setting with any distraction possible and be almost "invisible" as they stay in work mode while in public. My CCI service dog was provided free of charge thanks to volunteers and donations and extensive training with me on how to work with my service dog. She is nothing short of amazing in providing independence to me. The shock has come from spending much time while in public helping business owners understand their rights about service dogs. I am approached A LOT when business employees see my as result of her ability to behave as a real working dog. They are amazed (other "service" dogs in their business are not real certified dogs rather dogs with a vests). True stories: "We had a woman come to our restaurant stating her dog was a service dog. She let the dog have people food (serious NO for any real service dog) and water on TOP OF THE TABLE." Another: "The dog began barking excitedly, broke free and chased scared children in her store. The dog owner said, oh, I need to work on that but isn't she cute? She did not leave while all the businesses owners customers ..DID". Last: "Neighbors dogs recently attacked and certified service dog while walking with his blind owner on a lead Sarasota, Fl. He could do nothing. Two years of raising, training and certification dog and the five working with gentleman to have more independence. GONE. People said, just get another dog...they do not understand what it takes to have a true service dog. Time, patience, funding, volunteers and professional training. This is not to be taken lightly. Those needing real service dogs deserve more respect, so understand the real message here and the bigger impact. There is good reason to address this

Windchyme69 - 2/11/2012 1:16 PM
0 Votes
Because of irresponsible stories like this I was refused at the dr office that I have gone to for 6 years WITH my service dog. I am injured, and I am starting to think pretty badly at that. There isn't many dr's up here who take my insurance and the other main clinic isn't taking new patients and they don't know when they will be. I am in pain as I write this despite meds from urgent care, and I am trying to find a place to go to order the test that will tell us if this will need surgery. No dice so far and a person gets to feeling hopeless. I don't look disabled- but you better believe I am. I was born with my disability. Yeah I got my vest online (where is a privately trained service dog supposed to get a vest if not online or personally sewed- the schools buy them from somewhere too). I use a rottweiler service dog, always have in my over 10 years with service dogs. My dog has gone through scores of hours of training and socialization to do the job she does and the one before her and the one before that and the one before that. I even have taken vids to show some of her tasks and we're working on more right now. I am also a private SD trainer and trained advocate, I am someone people go to when they need a service dog and don't know how to go about training a dog for that or when they are affected by stories like this and need someone to step in. Of course this isn't written on my forehead when I am out seeing to my own business with my own dog. I am just like everyone else. Have I met fakers? You bet I have-in Walmart. No one to better tell a faker than someone who is legal. It starts to become really clear when you start asking the questions allowed. Just the way in which they answer gives a clue. The way they hem and haw around what their dog can do. Those that are on the up and up know they are and answer questions accordingly- it's a whole different conversation when you're talking to someone who is legal and knows it and knows WHY they are legal.

mammimalzoo - 11/19/2011 3:48 PM
0 Votes
Certification is not legally required for service dogs. Special licensing and certification requirements would make the already difficult lives of the disabled more difficult. Who would administer the certification? How much would it cost? Would the disabled have access to certification in their local community or would the travel be too difficult or impossible? You don't have to have a license for a cane or walker. My service dog is my cane and walker. I should not be required to do anything that other people aren't required to do. Do you ask a person with a wheelchair for a license or certification? This article did a disservice to those of us who utilize service dogs. Businesses are allowed to ask 2 questions of a person entering with a service dog: Is this dog required because of a disability? and What tasks are this dog trained to perform? They are also legally allowed to exclude a dog who is not under the control of their handler (i.e. unruly, barking, aggressive, etc) or one who is not housebroken. If more businesses utilized their rights in asking the two legally allowed questions and excluding dogs who were obviously not under the control of their handlers or aren't housebroken then fakers would not be quite such an issue. Simply saying your dog is a service dog does not guarantee entry. You must be able to say what tasks the dog is trained to provide. Answers to that tasks question makes it fairly obvious which dogs are legitimate service dogs and which dogs are not. Handlers without legitimate service dogs won't be able to give clear and concise answers to what tasks their service dogs perform. AND in most communities, misrepresenting a pet as a service dog is a CRIME punishable by fines and even jail time.

BekBurn - 11/17/2011 11:53 AM
0 Votes
This article does a poor job of explaining the purpose of the service dog, the different areas they are needed for, and how to tell a real one from the "fakers". Not one in this article did I read of a real, documented incident of this happening. In fact, the only incident that was documented was that of the reporter. The fact that you make is seem like a widespread epidemic of deceptive owners with their "fake service dogs in their online store bought vests" is beyond irresposible of you station and staff. The fact that some people chose to order the service vests for their dogs on line or to make them by hand has nothing to do with the validity of the dog's training and functionality to the owner. I would also like to point out that there is a HUGE waiting list for already trained service dogs, which according to this report is the only "acceptable" means of having one. I say JOB WELL DONE to the owners who posess various disabilities on having the courage to find trainers with the know how and proper eductation to train their own dogs with them. These courageous men and women choose to take their independence into their own hands and take an active role in training their dogs. Service dogs and their different equipment (based on the disability) can be a small fortune to anyone, and a HUGE fortune to those on fixed incomes. Shame on you for trying to cast a cloud of doubt upon individuals who truly need these dogs..simply because a vest was bought online..really? There is a reason I rarely pay attention to anything ABC has to say, and that is because your "investigative reporting" is so sloppy, one sided, and unresearched it makes me sick. This particular report is one I HAD to respond to in case there were people out there actually believing these inaccurate and dangerous accusations and warnings. Find some real news to investigate and attempt to do some research before you put it in the public eye. -Bek

SallyRouge - 11/17/2011 10:56 AM
0 Votes
I hope you're proud of yourselves. You essentially just cast doubt on every person who has elected to train their own dog - be it for financial reasons or otherwise. One of the greatest parts of the ADA is that ANY dog who can behave itself and who has been trained to assist their owner with their disability can be considered a service dog. This allows people with limited means the opportunity to have a service dog - which is a REALLY GOOD thing considering many disabled people are on government assistance and fixed incomes....like me. My dog has given me back a sense of independence that I thought was lost to me forever! Thanks a lot for making me look like a fraud though, and only focusing on how easy it is to pass your dog off as a SD, instead of showing business owners how to tell the difference between a trained dog and a faker. A REAL SD, or one in training, should know basic obedience commands, be respectful of their surroundings and not bark, growl or otherwise "act out". There are also multiple KINDS of SDs, trained for everything from mobility assistance, to seeing-eye dogs, to Emotional Support, to sniffing out allergens such as peanuts or mold spores. Not every SD is trained for the same purpose, and this article doesn't even BEGIN to address any of those things. It doesn't even responsibly explain the difference between a real SD or a fraud. It just plants the idea that some SDs may be fake, but offers no way to discern the difference. You should be ashamed of this article, and you should do a follow-up piece to clarify. Please.

coocul00 - 11/17/2011 9:28 AM
0 Votes
Certified SDs? That's not required. I spent 2 1/2 years training my dog to PAT and the tasks for service work. His vest is custom made and I get more crap from police over him than I do from store owners. Stopped, challenged, threatened with arrest just because I have a service dog and I don't look disabled. They always ask for his papers. Jin has no papers, he is not the dog you are looking for and he does not require any. Fakers abound here make my life miserable because of their untrained and ill-behaved dogs. They are fed from the table, allowed to bark and growl and they are never challenged. On the other hand I walk around with a trained SD and get stopped by every moron gatekeeper there is. How do you propose to fix the problem?

Syrensilly - 11/16/2011 3:10 AM
0 Votes
For those that don't understand the repercussions of bringing fake SD.... start to get things like this happening: http://www.woodtv.com/dpp/news/local/kent_county/Restaurant-ordered-service-dog-to-lobby

Syrensilly - 11/16/2011 2:46 AM
0 Votes
CornHusker... was your 1st clue the fact it needed a MUZZLE? Some SD wear head halters (like a horse, but thinner etc) but a full snout muzzle..... WHY in the heck would the reporter feel it anywhere near ok to bring a dog posing as a SD out anywhere in public if the darn thing needed a muzzle? Nothing like making people's perceptions of SD even more skewed... Grr...rant over....

CornHusker - 11/15/2011 11:32 PM
0 Votes
Pretty irresponsible journalism, don't you agree? You have just provided thousands of people the information on how to commit Service Dog fraud. BTW: it is totally obvious to anyone viewing the video that the dog used in the video is an untrained fraud. Anyone who knows anything about Service Dogs and access law could spot this pooch a mile away as a fraud.
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