West Valley toddler makes 200 911 calls


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Updated: 9/26/2011 1:56 am | Published: 9/25/2011 10:59 pm

SALT LAKE CITY (ABC 4 News) -Salt Lake Valley dispatchers warn parents that children can make 911 calls from cell phones no longer in service. They received more than two-hundred calls from a toddler on a cell phone in ten days.

Geana Randall from VECC says it took a huge amount of manpower to track the child down. West Valley Police eventually created a grid and went door to door. Randall says unlike other phones, it’s impossible to know exactly where out of service emergency calls originate. "The phone number that comes across isn't a number that we can contact back. It shows and area code of 911, so we know it's a disconnected cell phone and we don't have a location for that cell phone."

Police were able to eventually track the boy down. Officials want to remind parents who want to give old phones to their kids to play with to remove the battery first.

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dragonthistle - 9/27/2011 10:40 AM
0 Votes
I agree with lisakttn... As a 911 Dispatcher, I can't tell you how frustrating it is to take a 911 call from any cellphone where the child is playing with it. Sometimes these kids are in grade school and you can hear them laughing in the background. Only twice have I had a child 'give the phone to mommy'. With active cell phones we have equipment that can pinpoint to a certain degree where the call is coming from, but uninitialized or non-active cell phones can still call 911. It could be a matter of life when we get no responce on the other side, someone could be choking or can't speak and we have protocol to act on those types of calls. SO PLEASE TAKE THE BATTERIES OUT OR DONATE THE OLD PHONES... From a career 911 dispatcher, thank you.

Martha - 9/27/2011 5:40 AM
0 Votes
Wow, oops. :D Also, I found out the hard way that on some phones they don't even have to press 9-1-1-send. I was letting my boy play with the game on my phone. What are the chances he'd get all 4 buttons and in the right order. Not anymore. 1-send will call them as well. I didn't know they could do that, I didn't know they could now find your location (which is cool by the way). No idea till the cops knocked on the door and "told" on him. So embarassed.

lisakttn - 9/26/2011 5:45 PM
1 Vote
@tatrop - that statement is idiotic even if it is in response to "concerned." If you worked in a 911 dispatch or had any clue how the system worked then you might be able to understand the seriousness of this situation. it is our job as a 911 operators to get help to the caller on the other end of the call. If the call is accidental that is all fine and good, it happens, but when we don't know the nature of the call it is out DUTY to find the caller and help them. So if a parent wants their child to play with an old disguarded cell phone - fine, take out the battery. Not that hard. Even though I think "concerned" is a little over-the-top, I do agree that these old phones could help other adults and should be donated for such use.

tatrop - 9/26/2011 2:49 PM
0 Votes
Yes and letting little girls play with dolls is just asking for teen pregnancy.

concerned - 9/26/2011 1:54 PM
0 Votes
It's common knowledge that an old cell phone can call 911. Please do not give old cell phones to children to play with. They are needed by the police dept and womens shelters for battered women. They are needed by our troops overseas so they can call home. They are not toys. I am saddened that perents give their children old cell phones, toy weapons, and other materials inappropriate for them. Children are not learning the difference between "real" and "fake" items.What is going to happen the day a child is playing with a toy gun and another has the cell and calls 911 for "help" because they see that on tv......
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